COVID-19 Coronavirus update

Chipmunks Reopening (Covid-19 Pandemic)

Hooray! Some Chipmunks stores are now able to reopen following the easing of restrictions in their state. While this is exciting for you and us both, it means that we must implement further stringent health and safety measures in order to abide by the guidelines set out by the government to keep everyone safe. Under the Australian Government 3 Step Plan states and territories continue to make decisions to their individual circumstances and local conditions. As the situation evolves and restrictions further ease, our entry policy will too.

*Check your preferred stores Facebook page for reopening updates and information.

The wellbeing of our customers and staff is our top priority. State Government information is available here.

Please Remember

  • If you’re sick, stay home – Please do not come to Chipmunks if you or your group have recently been or feeling unwell.
  • Maintain physical distancing – Stick to those within your bubble and keep at least a 1.5m distance from others.
  • Keep up good hygiene practices – Wash hands frequently, cough & sneeze into your elbow and visit a doctor if you’ve been feeling unwell.

To ensure we are meeting Government requirements, we have implemented the Entry Policy below:

Entry Policy

  • Contact Tracing
    • Upon entry you’ll be asked to sign or check in to our Contact Tracing Register*. This can be done manually at reception or using the CovidSafe app to save time.
  • Maximum Capacity
    • We must adhere to the maximum capacity limits for our business at all times, this may mean booking ahead is required to avoid disappointment.
      *Maximum capacity may vary between states, check your preferred store’s Facebook page for more information.
  • Temperatures
    • Upon entry staff may ask to take the temperatures of people in your group with a non-contact digital forehead thermometer. Anybody with a high temperature over 38 degrees will be asked to come back another time.
  • Hygiene
    • Upon entry please wash your hands in the bathroom and/or use the hand sanitiser provided.
  • Cafe
    • Our full service cafe will be available and you will be able to place your order at our counter.
    • We ask that you use the marked spots on the floor to ensure proper physical distancing.
    • Food will be brought to you by one designated server, OR you will be asked to pop up to the collection area.

As well as following the policies above, here’s what we’re doing to keep you safe:

  • Cleaning
    • Full store clean and sanitise prior to reopening.
    • Regular cleaning and sanitising of all high touch areas throughout the day.
    • Staff member/s allocated to clear and clean cafe tables immediately after a group leaves.
  • Cafe
    • Tables placed at least 1.5m apart to allow space between groups.
    • Staff will provide table service OR let you know of the designated collection area
  • Staff
    • Staff to undertake Covid Safe Health & Safety training as per state requirements.
    • Masks (optional) and gloves worn.

We thank you for your ongoing support and look forward to seeing you back in the playground soon!

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